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SendScope

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Questions about SendScope or AWS SES monitoring? Email [email protected] and we will reply promptly.

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For questions about SendScope, billing, or anything else: email us directly. We aim to reply within one business day.

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Common questions

Not finding what you need? Email us directly and we will reply within one business day.

How does SendScope connect to my AWS SES account?

You provide IAM credentials with read-only SES and CloudWatch access, and SendScope sets up SNS topics to receive bounce, complaint, delivery, open, and click events. A guided setup wizard walks you through the entire process, or you can use the auto-configure feature that creates the SNS topics and subscriptions for you in one click.

What happens if SendScope goes down?

Your email sending is completely unaffected. SendScope is a monitoring layer, not a sending proxy. It reads events and metrics from AWS; it never sits in the delivery path. If SendScope is temporarily unavailable, events queue in SNS and are processed when service resumes.

How quickly does SendScope detect issues?

Event-based alerts (rate thresholds, volume spikes, sending silence, engagement drops) evaluate every 5 minutes. AWS-level checks (reputation danger, quota usage, account health) evaluate every 15 minutes. You can configure per-rule cooldowns to avoid alert fatigue.

What alert channels are supported?

Email, Slack (via webhook), Discord (via webhook), generic HTTP webhooks with customizable payloads, and Apprise for unified notifications. Each alert rule can target a different channel, so your ops team gets Slack pings while your email team gets email summaries.

Is my AWS data secure?

AWS credentials are encrypted at rest using AES-256 via ASP.NET Data Protection. Credentials are never returned to the client after initial setup. All webhook URLs are validated against SSRF (private IPs, loopback, metadata endpoints are blocked). The platform includes a hash-chained audit trail of all security-relevant actions.

Is SendScope GDPR compliant and where is my data stored?

Yes. SendScope is GDPR compliant and all data is stored on infrastructure hosted in the European Union. You can export your personal data and delete your account at any time, which removes your accounts, events, suppression entries, and alert history. AWS credentials are encrypted at rest, and all security-relevant actions are recorded in a tamper-evident audit trail.

Can I monitor multiple AWS accounts and regions?

Yes. Each SES account you connect can be in a different AWS region. The Pro plan supports up to 5 accounts, and the Business plan supports unlimited accounts. Each account gets its own dashboard, alerts, and suppression list.

How is this different from AWS VDM or CloudWatch?

VDM and CloudWatch show you SES metrics, but neither tells you when something goes wrong: you build the alarms and notification pipelines yourself. SendScope adds alerting by email, Slack, Discord or webhook, a searchable suppression list, deliverability funnels, DKIM/SPF/DMARC monitoring, anomaly detection and scheduled summary reports, at a flat monthly price with no per-email surcharge. See the full comparison at /vs-vdm.

Do you offer a free trial?

Yes. The Starter plan is free and includes one SES account with a real-time dashboard and default safety-net alerts. Paid plans include a 7-day free trial so you can evaluate the full feature set before committing.

What happens to my SES suppression list?

SendScope records hard-bounced and complained addresses as they arrive and imports your SES account-level suppression list once a day, so everything sits in one searchable place. Adding or removing an address in SendScope is applied to your SES list right away, and SES itself keeps suppressing hard bounces and complaints. You can also add temporary holds with an expiry, remove entries in bulk and export everything to CSV.

Can I export my data?

Yes. Suppression lists can be exported to CSV. Event data is available through the API. SendScope also supports full personal data export and account deletion for GDPR compliance.